Take goods back
How it works
Section titled “How it works”- A return is taken against a line of an invoice — the rep picks the invoice, the product and how many.
- The return is the credit note: it carries the return’s number,
RET-. There is no separate credit-note number. - Goods that didn’t sell go back on the van and can be sold again. Damaged or expired goods are held back (quarantine) and can’t be sold.
- What the shop owes goes down by the credited amount, VAT included.
- Your company can set limits: a return over a limit waits for approval, or is refused.
In the Nile Fresh day
Section titled “In the Nile Fresh day”Two Water 6-packs did not sell. They go back on the van against INV-000001, and the credit note lowers what the shop owes.
Credit note RET-000001 — against: INV-000001 · status: recorded · reason: unsold · quantity: 2 · total: 114.00
| Item | Before | After | Change |
|---|---|---|---|
| VAN-03 · Water 6-pack | 36 PCS | 38 PCS | +2 |
| Nile Market owes | 368.00 EGP | 254.00 EGP | −114.00 |
Jobs in this stage
Section titled “Jobs in this stage”- See a customer’s returns and set ceilings
- Record a return at the counter
- Find and print a credit note
- Take goods back
- Example: Take back 2 Water 6-packs against an invoice
If something goes wrong
Section titled “If something goes wrong”| What you see | What to do |
|---|---|
This return is over the shop's return limit, so it wasn't accepted. Talk to the office. RETURN_REFUSED | The return is over the shop's limit. Ask the office — they can record it from the console. |
The invoice wasn't found. Sync, then pick it again. UNKNOWN_INVOICE | Sync the phone, then pick the invoice again. |
That return option isn't possible for this item. Choose another. IMPOSSIBLE_DISPOSITION | Choose another option for this item — for example, held back instead of back on the van. |